Shipping & Delivery
We ship locally from our warehouse in the UK. Typically, orders are processed and delivered within 1-3 days (excludes Saturdays and Sundays). All deliveries are made between normal working hours, Monday to Friday. As we use a courier service, we cannot specify an exact time. Due to Covid19, deliveries are no longer signed for, they will be delivered without human contact to you. i.e. the courier will ring your bell/knock on your door and when you answer, they will place the package on the doorstep, you will not provide your signature.
Please note: bad weather or unforeseen circumstances may cause delays in deliveries, so please plan accordingly.
Refusal of Delivery
If you refuse the delivery of your order, it will be returned to our warehouse. You will receive a refund for the product and the VAT. However, you will not be refunded for the shipping costs and you will be responsible for the fees incurred in returning the item(s) to us.
Shipping Charges and Taxes:
All shipping within the UK on orders over £70 is free. Shipping on orders below £70 is subject to a small charge which we subsidise.
All shipping charges outside of the UK are calculated based on the total weight of your order and the ship-to address. All prices are inclusive of VAT and there are no hidden costs or charges.
If you are shipping to an address outside of the UK, please note that you are responsible for any import duties and clearance fees (if applicable) in your country. We recommend that you ask local authorities about these duties and clearance fees in advance.
EU customers are encouraged to use our Irish website which delivers all orders over €75 free of charge within the EU. Please visit the website here: www.whiteandgreenhome.com